Adventures in places, brands and place brands

jeremy@jeremyhildreth.com

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Mark Twain on copywriting (inadvertently)

Just as people often have a tendency to want to blurt out exactly what's on their mind, so do companies seem to want to tell you, in their slogans and straplines, exactly what they want you to know about them, and in the least poetic, least inspiring, most pedestrian language possible. The unfortunate result of this bad habit is a surfeit of boring offical utterances like "The world's local bank" (which at least has an idea in it) or "The simple plumbing solution" (simple and solution are always in extremely heavy rotation; I wish I held shares in those two words!).

The missing ingredient, in a word, is musicality -- just, quite plainly, the way the words sound. Rhythm. Cadence. Tone. Timbre. Vibrato. Phrasing. When it comes to a slogan, these things matter not as much but MORE than the content. They are the forgotten criteria of sloganeering.

In his book You Are The Message, Roger Ailes gives an anecdote about Mark Twain which illustrates my point. Twain, trying to get dressed one morning, pulled out three shirts in a row that were short a button:

Twain flew into a rage, swearing like a stevedore. When he was through, he was startled to see his wife standing at the door, fuming in her own way at his intemperance. Carefully, slowly, and without a trace of emotion, she repeated every obscene word just uttered by her husband....When she was through, she stood impassive and silent, hoping her display would shame Twain. Instead, with a twinkle in his eye, he puffed his cigar and said, "My dear, you have the words, but you don't have the music."

There you go: it's what you say and the way that you say it.

Ogilvy on tourism advertising

Something to be said for stick-to-it-ness: Jamaica still uses the same typography, and seems to follow the same rules, as it did 45 years ago.

Something to be said for stick-to-it-ness: Jamaica still uses the same typography, and seems to follow the same rules, as it did 45 years ago.

My copy of Ogilvy on Advertising sits on a shelf miles from here. I wanted to re-read the section on advertising tourism for Jamaica, as that might be the closest this genius of promotion came to weighing in on nation branding. I found, however, a student's book report which summarizes Ogilvy's tips on tourism advertising: "Ogilvy then addresses how to advertise foreign travel. A classical campaign in travel advertising is Doyle Dane Bernbach’s (DDB) Jamaica campaign [from 1960s]. When Ogilvy started an ad campaign for Britain, it was the fifth most visited European country by the time he wrote this book it was first."

About the communications side of nation branding, David Ogilvy says:

  1. Advertising for countries should be designed to plant a long term image in the reader’s mind.
  2. Choose to illustrate things that are unique to the country concerned and not something people can do at home.
  3. The job of the advertising is to convert people’s dreams about visiting foreign countries into action; this is best done by combining “mouth-watering photographs with specific how-to-do-it information” (Ogilvy 133).
  4. Whenever the advertising is for a little known country, it is important to give the people a lot of information in the advertisement such as the weather, language, food, etc.
  5. Charm and differentiation work well in tourism advertising.

Everybody, please take particular note of 1, 4 and 5 on that list.

1964 DDB ad for Jamaica tourismNow, a final, and separate, point about these particular Jamaica ads, I want to draw your attention to the original campaign. The only example of it I could find online is at the AIGA archives. It's a grainy black and white full-page magazine ad from 1964 that shows a photo of the Blue Mountain Inn followed by an evocative long-copy story:

Under cover of darkness, the town’s lonely bachelors climbed to this secluded inn on Blue Mountain. And it wasn’t for dinner.

Blue Mountain Inn has led a wicked, wicked life. For years, she was the queen of Kingston’s bordellos.

Can you imagine a more beautiful location? A thousand feet up a mist-touched mountain, on the banks of a crystal stream, with its own waterfalls and surrounded by giant tree ferns, climbing vines, flaming wild flowers and gorgeously plumed tropical birds.

No wonder there were mumblings of discontent among certain segments of the population when the lady was rehabilitated into an elegant inn. (Even though she’s reformed, she’s lost none of her appeal. Jamaicans still climb there. But, now, for dinner.)

In this once-scandalous stone great house, you can now order Chateaubriand and Mouton Rothschild, ’47. These days, a plump bed costs you $10, including breakfast. On another mountain, four miles from Kingston, is Casa Monte, of a style best described as neo-Italian-Jamaican. $6.50 buys you a room with a view so fantastic, visitors have been known to cap their bottles of Jamaican rum—just so they wouldn’t miss anything.

At the other extreme of the island is a hotel room (if you can call something that’s 50’ X 35’ a “room”) that’s at the other extreme of price. It’s the Honeymoon Suite at the Jamaica Inn in Ocho Rios, $100 a day for two, including your own private outdoor swimming pool. At that price, you may want to leave here under cover of darkness.

For more information about formerly wicked inns, $6.50 views and $100 a day suites, see your travel agent or Jamaica Tourist Board, Dept. IA, 630 Fifth Ave., N.Y.C.

Now, my question is, why don't more advertisements tell real stories like this? My suspicion is it's because writing a good story requires, among other things, massive selectivity -- a knack for including the telling detail, the discipline to eschew the arguably attractive but contextually irrelevant "And what's more...", and the guts to leave in certain bits which whilst factually unimportant ("Do we have to say it was once a bordello?" I hear the modern-day marketing director ask) are narratively or tonally vital.

People as individuals are bad enough at all that; committees and 'steering groups' are hopeless.

One great lesson from brand valuation

Something I've just run across has stopped me in my tracks and compelled me to write a quick post about it. If you work with marketing or branding in any way, this idea -- it's kind of a thought experiment, or in NLP terms a "re-frame" -- may interest you, also.

First, two seconds of background.... I'm working this morning on my chapter on measuring and monitoring place brands for the upcoming third edition of Destination Branding. Doing some reading and research for it. I discovered that in the Q4 2005 edition of what was then called the Anholt-GMI Nation Brands Index (which was less than a year old at the time), a company called Brand Finance added "a new and very exciting dimension" to the NBI: a financial valuation of the 32 country brands in the index.

Now, I'm a huge sceptic of brand valuation -- or, to put it more exactly, I'm a vociferous champion of the limits of brand valuation; brand valuation can be useful, but mostly by examining its delta, its change over time (the absolute figures brand valuation comes up with, in the context of place branding at least, I don't trust [speaking of provenance] for a New York minute).

Having said that (as Larry David would say), I love the idea behind the "royalty relief" method Brand Finance uses to perform the valuations:

This approach assumes a country does not own its own brand and calculates how much it would need to pay to license it from a third party. The present value of that stream of (hypothetical) brand contribution payments represents the value of the brand. Read full story »

Product America vs. Brand America

As I prep for the launch of the new edition of Simon Anholt's and my Brand America: The making, unmaking and re-making of the greatest national image of all time, I've been taking more notice of the signposts of America's future -- both the encouraging ones (e.g., the election of a black president per se) and the dispiriting ones (e.g., the non-fate of the auto industry).

Having lived and worked in Europe for the past seven years, where everything to do with mobile phones is always noticeably better than what's on offer stateside, I was amused by this fake tirade by the Fake Steve Jobs, who describes a phone call in which he berates AT&T head Randall Stephenson for not realizing what a gift the iPhone is (AT&T mentioned offhandedly the other day that they'd like to encourage some people to use the iPhone less on their network, which has the device exclusively, as apparently 3% of the customers are responsible for 40% of the data usage).

Fake Steve Jobs screams down the line at Stephenson, comparing the iPhone to "Meet the Beatles": Read full story »

The intangible brand value of good copywriting

I ordered business cards last week from Moo.com, based on the word-of-mouth recommendation of my friend, and inveterate entrepreneur of the travel industry, Danilo Gasparrini, head honcho at Babotel (and brains behind the soon-to-be launched and looking-VERY-cool hotelyo.com). The online experience of creating my cards at Moo.com was very satisfying, but I particularly appreciated this note which they sent this morning.

What I want you to notice is how it manages to be: 1) real; 2) helpful; 3) humourous but not jokey (good, since Innocent's cornered the market in ha-ha quips). It conveys, "Yeah, okay, this is a computer talking to you, obviously, but behind that computer are real people who are competent and caring. And whom you can get a hold if you really need to." Compare and contrast with the typical: DO NOT REPLY TO THIS MESSAGE bla bla bla, and the brand value of taking this higher -- and not any harder -- road becomes crystal clear. Read full story »

Humour and insightfulness from Sweden

Swedish Lapland's new beta site

Swedish Lapland's new beta site

1) This mockumentary satire ad for the ski resort of Åre should make you laugh. A representative of Visit Sweden showed it as part of her presentation to the Swedish Lapland Tourismforum, at which I spoke also. I'd seen it before, but it reminded me that humour -- unforced, of course, as a natural expression of one facet of a culture -- is, well, funny. Read full story »

Brand America back on top; China gaining

Simon Anholt's latest Nation Brands Index is out. The US is number one, up from seventh place last year. Simon says, "In all my years studying national reputation, I have never seen any country experience such a dramatic change in its standing as we see for the United States in 2009."
Read full story »

Travel writing

Dispatch from Kaliningrad 1: The bridge to Tilsit

The border between Lithuania and K'grad is the River Nemunas

The River Nemunas separates Lithuania and K'grad.

The grand entrance to Kaliningrad Oblast (the Russian exclave trapped inside the European Union between Poland and Lithuania) was, for us, marked by fishing militiamen and a dancing female border guard. Read full story »

Adventure in Timor 3: “The warrior spirit” embodied

Photo by Juan Pablo Ramirez of me on a broken wing.

Photo by Juan Pablo Ramirez of me on a broken wing.

In Portuguese times the dark pink pousada we lunched at was called the Hotel Flamboyant. In Indonesian times it was known as the Red House and was a notorious prison and torture centre. Norman Lewis alludes to it in Empire of the East as 'one of the most disturbing places in the world,' writing: Read full story »

Adventure in Timor 2: Xanana’s hideout

Photo by Jeremy Hildreth

Photo by Jeremy Hildreth

On their way out of town in '99, following the referendum, the Indonesians burned everything down, destroying 80% of the country's infrastructure (or was it 80% of the capital's infrastructure? Does it matter? The point is not the proportionality of the damage but the unmitigated madness of it).

One of the torched government office buildings is now known as the Palácio das Cinzas – the palace of the ashes – and serves as testament to Timorese resurgence and indomitability. This is a one-storey building in a two-storey shell. It's roofless, and reaching the top of the stairs at the first floor gives you the feeling of walking out onto the roof of an office building, only there are walls around you and instead of tar paper beneath your feet there are charred floor tiles and remnants of furniture. Read full story »

Dispatch from Kaliningrad 3: The Curonian Spit

Read Part 1.
Read Part 2.

Curonian_Spit_and_Lagoon

You’d think you’d know it if you were on a mile-wide strip of sand with water on both sides. But the Curonian Spit is so heavily forested that you cannot see anything but trees when you drive along the main road.

The Spit is a geographical anomaly: it’s narrowness contributes to this, as does the fact that politically, it’s divided neatly in two, with the bottom half being in Russia and the northern half being Lithuanian. So halfway along the 98 km, you hit an international border (and in our case also a snafu involving undeclared cigarettes, but we’ll get to that).
Read full story »

Dispatch from Kaliningrad 2: Konigsberg transmogrified

Read Part 1.

There is a Baltic legend of the city Wanetha, a coastal conurbation which was sunk into the sea in retribution for the sins and errors of its citizens. Anybody familiar with this myth would certainly recall it when listening to the tale of Kaliningrad.

Konigsberg, as the city was called until 1946, was founded in 1255 as the seat of the Teutonic Knights, joined the Hanseatic League in 1340, and was the capital of East Prussia from 1878 to 1945; it became an exclave, part of but separated from Germany, after the Treaty of Versailles in 1918.

Königsberg_Castle

Konigsberg Castle, circa 1910

P1040652

...and the "House of the Soviets" which replaced it

Read full story »

Easter Island five days after Easter

This morning I stood with the moai at Ahu Tongariki and watched the sunrise, listening to Stockhausen's Stimmung on my iPhone.

Recommended.

moai1

Where are you from?

And for a brand, or for a place itself, what does that mean emotionally and commercially?

In the contexts of image, identity and marketing, dealing with these questions superbly is crucial in today's globalized, short-attention-span world.

Jeremy Hildreth, an adviser to companies, tourist departments and investment bureaus, aims to inspire and enlighten those who deal professionally with provenance and place of origin.

This website, then, is about brands *from* places (MADE IN X) and the brands *of* places (COME TO Y, OPEN AN OFFICE IN Z) -- and helping you understand and make the most of all that.

Read more about the author »

My book with Simon Anholt: on the making, unmaking and remaking of the greatest national image of all time

Speaking on YouTube

Speaking on YouTube

A string of funny and insightful anecdotes about the way countries regard (or loathe) themselves, and how that affects outsiders' perceptions (clip: 2 mins).

In the news: Swedish Lapland

In the news: Swedish Lapland

Coverage of a press conference in a Sami-esque tipi. Text in Swedish, radio interview in English/Swedish.

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