Adventures in places, brands and place brands

jeremy@jeremyhildreth.com

True is not the same as credible (or edible)

798px-Chanterelle_Cantharellus_cibariusI’ve been noticing some ads on CNN this week, the thrust of which is “visit Poland for the amazing food here.”

These ads strike me as odd — and of limited effectiveness — because even if true, they’re not credible.

I have worked with Poland, I have been to Poland, and I live in London with about a zillion Poles. Over the last five years, I’ve had a few rather excellent Polish meals (the best of them involving chanterelle mushrooms). It’s hearty peasant stuff loaded with dill — fine if you’re in the mood, and you might be in the mood. But I would not say — and I have never heard anybody suggest, until these ads — that Polish food is one of the world’s great cuisines. No shame in this, but a fact’s a fact.

Now let’s suppose this fact is not a fact, and actually, Polish cuisine these days really is something special. Am I going to believe an ad that tells me something that directly contradicts my own perception, even if it is a misperception?

I might, but only if its conveyed to me with more artistry than this ad musters. Use a third party endorsement: tell me Jamie Oliver’s latest book is about Polish food, or that Warsaw has just gotten its sixth Michelin-starred restaurant. Or give me some facts that relate to a narrative I can tell myself about the Pole’s love of fine food — that even city-dwelling Poles can identify edible wild mushrooms, or that it was Poles who originally taught Belgians to make chocolate hundreds of years ago, or that there’s a new Polish fast-but-good-food chain specialising in gourmet pierogies (like a Polish version of Ping Pong, if you’re familiar with that establishment in Britain).

A last possible way of heading off a misperception is to acknowledge it outright, respect its presence heartily, and then declare it false or outdated. Say, in effect, “you’re not crazy to think this — no, no, not at all — but there is more to this story, you see.”

And consider not being earnest about it. Humour, and not taking yourself too seriously, is a sign of self-esteem and self-acceptance, which are attractive traits possessed by credible messengers; I feel like an amusing and fact-based ad that portrays Poles as eschewing borscht in favour of better, higher-brow stuff nowadays, might be more readily accepted than this straight, slick, and ultimately very standard CNN fare.

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Where are you from?

And for a brand, or for a place itself, what does that mean emotionally and commercially?

In the contexts of image, identity and marketing, dealing with these questions superbly is crucial in today's globalized, short-attention-span world.

Jeremy Hildreth, an adviser to companies, tourist departments and investment bureaus, aims to inspire and enlighten those who deal professionally with provenance and place of origin.

This website, then, is about brands *from* places (MADE IN X) and the brands *of* places (COME TO Y, OPEN AN OFFICE IN Z) -- and helping you understand and make the most of all that.

Read more about the author »

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